Data We Gather and Why It Matters
We collect information in three ways. First, account registration: your name, email address, mobile number, and the country you register from. Second, payment activity: when you deposit or withdraw via bKash, Nagad or Rocket, we log the transaction reference, amount and wallet number so we can
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verify the movement of funds and respond if something goes wrong. Third, device and session data: your browser type, IP address and the pages you visit help us detect unusual login attempts and keep your account from being accessed without your knowledge. We do not sell
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your personal data to third parties. We share information only where a payment processor — such as bKash's own verification layer — requires it to complete your transaction, or where we are legally compelled to disclose it. Data is stored on servers with encryption at rest.
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If you use our mobile interface, device identifiers may also be recorded to support session continuity across reconnects. Retention periods depend on the nature of the data: account records are kept for as long as your account is active and for a period thereafter as required
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by the jurisdiction governing your eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.